- 36 The St, Manuden, Bishop's Stortford CM23 1DJ
At The Yew Tree, Manuden, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and protect your personal information, and explains your rights under the UK General Data Protection Regulation (UK GDPR).
We act as the data controller in relation to the personal information you provide to us when making a booking, visiting our premises, or using our services.
To provide our accommodation, bar, and related services, we may collect and process the following personal information:
Full name
Email address
Home address
Telephone number
Payment details
Names of any guests travelling with you
Identification documents (for check-in or legal compliance)
Information collected via CCTV or on-site security systems
Device or usage data from our guest Wi-Fi or website
We use your personal data only where the law allows. Most commonly, we use it for:
Processing your booking and registering you as a guest: Necessary for the performance of a contract with you
Managing our relationship, including queries and complaints: Legitimate interests – to provide quality customer service and resolve issues
Processing and collecting payments, fees, and charges: Necessary for the performance of a contract with you
Administering our business, website, and booking system: Legitimate interests – to operate our business, manage IT systems, and prevent fraud
Sending you suggestions or promotional offers: Legitimate interests – to promote our services, or based on your consent (for third-party marketing)
For legal and safety reasons, we may request a valid form of identification upon check-in. This information is not stored unless required by law or authorities.
We operate CCTV in public areas of our premises (such as entrances and bar areas) for the safety and security of our guests, staff, and property. Footage is stored securely and typically retained for up to 30 days, unless required in connection with an investigation.
We may offer complimentary guest Wi-Fi. When you use this service, some technical data (such as your device ID, IP address, and connection time) may be logged to ensure network security and proper operation. We do not monitor your browsing activity or access private content.
Our website uses cookies to enhance your experience, analyze website traffic, and support essential functionality. Where required, we obtain your consent before setting non-essential cookies.
You can control cookies through your browser settings or the cookie banner on our website.
Our services are intended for adults. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If we learn we have collected such data without consent, we will delete it promptly.
You may receive marketing communications from us if you have:
Opted in to receive them, or
Previously made a booking and not opted out
You may unsubscribe at any time by contacting us or using the link provided in our emails. We do not share your information with third-party marketing companies unless we have your explicit consent.
We may share your data with:
Our booking system provider (e.g. the Queensborough Group)
Payment processors and IT service providers
Legal and regulatory authorities, if required
Service providers that help us manage our operations (e.g. Wi-Fi or security companies)
All third parties are obligated to handle your information securely and lawfully.
We do not transfer your personal data outside the European Economic Area (EEA).
We only retain your personal data as long as necessary to fulfill the purposes for which we collected it, including legal, tax, and business requirements.
Under the GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request the deletion of your data
Object to or restrict how we use your data
Withdraw consent at any time (where consent applies)
File a complaint with the Information Commissioner’s Office (ICO)
If you have any questions or wish to exercise your rights, please contact us:
📧 Email: contact@stayandenjoyinn.co.uk
📍 Address: The Yew Tree, 36 The St, Manuden, Bishop’s Stortford CM23 1DJ
We may update this Privacy Policy periodically. Any changes will be posted on this page and, where appropriate, communicated via email.
Last updated: April 2025
